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Created By: Soma Basu

1 year ago

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Declining customer service standards across sectors

Almost on a daily basis we suffer due to inadequate and often non-existent customer service which leaves us with loss of time, resources and outcomes. Is this just because of cost-cutting leading to bare minimum and continuous training or is there a shift in culture happening for the worse?

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Sugato Banerji

1 year ago

Customer service is trasnsiting from human driven to machine driven. This is causing pain to consumers. Some technology products are not evening having any service available for problems in usage, Firestick doesnt have any possibility, once it stops working throw it and take another, same with my high end Fitbit model which simply died and there is not way except emails to connect to them.